Last updated: June 2026
This Refund Policy explains how refunds are handled for services provided by Geekz Back Office Support. Because we provide ongoing, customised services, refunds are considered on the basis described below.
Our services are delivered as agreed work over time. Fees for work already performed and delivered are generally non-refundable, as the time and resources have already been committed.
Where you have prepaid for services that have not yet been delivered, you may request a refund for the unused portion, subject to the terms of your specific agreement.
If you are not satisfied with the quality of a deliverable, contact us promptly. We will work to correct the issue at no extra cost. If we are unable to resolve a genuine service failure, a partial or full refund for the affected work may be considered.
Approved refunds are returned using the original payment method where possible. The time to receive a refund may vary depending on your payment provider.
If you have any questions about this policy, contact us at support@geekzitservices.store.